Position: After-Sales Technician

Date: 06/02/2019 E.C
HE/EXL/0744/19

Vacancy Announcement

Position: After-Sales Technician

Hayle Engineering is looking to hire qualified, motivated, and customer-oriented candidates for the position of After-Sales Technician. The successful candidates will be responsible for providing technical support, machinery installation, maintenance, troubleshooting, repair, and customer service to ensure the proper operation and performance of the company’s machinery, equipment, and engineering products.

Qualification

• BSc Degree, Diploma, or TVET Level IV and above in Mechanical Engineering, Electrical Engineering, Electromechanical Engineering, Industrial Maintenance, or a related technical field.
• Minimum of 0–2 years of relevant work experience.
• Fresh graduates from universities and TVET institutions are encouraged to apply.
• Practical experience in machinery installation, maintenance, troubleshooting, and repair is an advantage.
• Candidates with strong practical technical skills and a willingness to learn are highly encouraged to apply.

Key Responsibilities

After-Sales Technical Support

• Provide technical support and assistance to customers following the purchase and installation of machinery and equipment.
• Install, assemble, commission, test, and demonstrate machinery and equipment at customer sites.
• Diagnose technical faults and perform troubleshooting to identify and resolve mechanical and electrical problems.
• Conduct routine maintenance, servicing, and repair of machinery and equipment.
• Provide technical guidance to customers on machine operation, safety procedures, and preventive maintenance.
• Respond promptly to customer complaints, technical inquiries, and service requests.
• Conduct follow-up visits to ensure customer satisfaction and proper equipment performance.
• Prepare technical recommendations for improving machine performance and reliability.

Machinery Maintenance and Repair

• Inspect machinery and equipment to identify faults, wear, and potential operational problems.
• Perform preventive and corrective maintenance according to technical manuals and service requirements.
• Identify defective components and recommend appropriate repair or replacement solutions.
• Assist in the installation, adjustment, and testing of mechanical and electrical components.
• Ensure that serviced machinery operates safely and efficiently.
• Maintain proper records of maintenance activities, repairs, machine faults, and service history.
• Follow established technical standards and workplace safety procedures.

Spare Parts and Service Coordination

• Inspect machinery and equipment to identify faults, wear, and potential operational problems.
• Perform preventive and corrective maintenance according to technical manuals and service requirements.
• Identify defective components and recommend appropriate repair or replacement solutions.
• Assist in the installation, adjustment, and testing of mechanical and electrical components.
• Ensure that serviced machinery operates safely and efficiently.
• Maintain proper records of maintenance activities, repairs, machine faults, and service history.
• Follow established technical standards and workplace safety procedures.

• Spare Parts and Service Coordination
• Identify required spare parts, tools, and technical materials for maintenance and repair activities.
• Prepare spare parts requests and technical service reports.
• Coordinate with the procurement and store departments to ensure the availability of required spare parts.
• Follow up on warranty claims, defective components, and replacement parts.
• Maintain accurate records of spare parts usage, service activities, and customer requests.
• Support the technical team in planning service visits and maintenance schedules.

Customer Relationship Management

• Maintain professional and positive relationships with existing customers.
• Conduct customer follow-ups and site visits to assess equipment performance and service needs.
• Provide clear technical explanations and practical operating instructions to customers.
• Coordinate with the sales, engineering, procurement, and management teams to resolve customer issues.
• Identify opportunities for spare parts sales, maintenance services, equipment upgrades, and additional technical support.
• Support customer training and product demonstrations when required.
• Collect customer feedback and recommend improvements to the company’s products and services.

Required Technical Skills

• Basic to good knowledge of mechanical systems, industrial machinery, and equipment.
• Practical skills in machinery installation, maintenance, troubleshooting, and repair.
• Ability to use common hand tools, measuring instruments, and maintenance equipment.
• Ability to read and understand technical drawings, equipment manuals, and machine specifications.
• Basic understanding of electrical systems, motors, pumps, and control panels is an advantage.
• Ability to identify mechanical and electrical faults and recommend appropriate solutions.
• Basic computer skills, including Microsoft Word and Excel.
• Ability to prepare technical reports and maintain service records.
• Good communication, problem-solving, and customer service skills.
• Willingness to travel to customer sites as required.

Ideal Competencies

• Strong interest in machinery, engineering, and technical service.
• Customer-focused attitude and commitment to service quality.
• Practical, hands-on approach to technical problem-solving.
• Good communication and interpersonal skills.
• Strong sense of responsibility, discipline, and accountability.
• Ability to work independently and collaboratively as part of a team.
• Willingness to learn new technologies, equipment, and maintenance procedures.
• Good organizational and time-management skills.
• Professional attitude, honesty, and attention to detail.
• Ability to work under pressure and respond effectively to technical service requirements.

Within 5 Days, Interested Applicants Can Submit Credentials in-Person and or by E-mail on the address below.

Address: Ethiopia, Addis Ababa, Kality, 700 meters behind Cheralia factory
Telephone: +251114626173, +251118589954, +25110626155
Email: humanresource@hayleengineering.com
Google Maps location: https://goo.gl/maps/yeaqMorsy6sYYTks7